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Delivery and Return Policy

Warranty conditions

All products are under the warranty of the manufacturers unless otherwise stated. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Conditions

If the product you purchased on our site is found to be faulty, you must contact us through the online support section on our page within 14 days at the latest from the date of delivery. Following this information, the faulty product you send us with the courier company will be replaced with a new one. If the ordered product error occurred due to customer use or if the product has been used within 14 days, the product will not be returned or exchanged. As per the conditions of product return and replacement, the practices are essential in accordance with the Law No. 4077 on the Protection of the Consumer.

Product Exchange Conditions

If the product you have purchased on our site is faulty, you must contact us through the online support section on our page within 30 days at the latest from the date of delivery. Following this information, the faulty product you send us with the courier company will be replaced with a new one. If the ordered product error is caused by customer use or if the product has been used within 30 days, the product will not be returned or exchanged. In line with the customer's request, the store has the right to deduct the fee (ring size, model change etc.) As per the conditions of product return and replacement, the practices are essential in accordance with the Law No. 4077 on the Protection of the Consumer.
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