Dear Visitors, Customers and Members,
Lulu5 Fine Jewelery attaches great importance to the personal data of its visitors, customers and members and the rights arising from it.
For this reason, our practices regarding the processing of your personal data and Personal Data Protection Law No. 6698 ("Law No. 6698") art. In order to fulfill the lighting obligation arising from the 10th, we present the following explanations to the attention of our visitors, customers, members and 3rd parties.
Lulu5 Fine Jewelery, reserves the right to update this Explanatory Text on the Protection of Personal Data at any time within the framework of the changes that can be made in the current legislation.
In this text:
- Visit the Lulu5 Fine Jewelery store and / or shop,
- lulu5finejewellery.com visiting the website ("Site") or using Lulu5 Fine Jewelery ("Mobile Application") that you can download to your mobile phone, shopping on the Site or becoming a member of the Site ("Site Member"),
- Shopping using our order line (whatsapp, instagram, etc.),
- You agree to receive general and / or personalized campaign information through commercial communication channels,
The necessary precautions for the security of the information and transactions provided by you and obtained from you, have been taken by our Company or the relevant organization in the systems, within the technological possibilities and cost elements, with appropriate technical and administrative methods, depending on the nature of the information and transaction.
1) Clarification Text
What is the legal basis for Lulu5 Fine Jewelery to collect personal data?
Law No. 6698 on the Protection of Personal Data, Law No. 6563 on the Regulation of Electronic Commerce, Law No. 6502 on the Protection of Consumers, Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and Regulation on Commercial Communication and Commercial Electronic Messages, regarding the processing or protection of personal data It contains provisions. The Turkish Penal Code No.5237, on the other hand, stipulated certain sanctions regarding the processing and confidentiality of personal data.
As Lulu5 Fine Jewelery, we need to process the personal data of our visitors, customers and members in order to fulfill our obligations arising from the contracts we will establish with you within the framework of the Law on Consumer Protection No.6502 and the Regulation on Distance Contracts and to provide the best service.
Which personal data are processed?
- We process your security camera images in order to ensure the security of you, Lulu5 Fine Jewelery and its employees and other third parties against any act, crime or behavior contrary to the legislation that may occur in the Stores and to provide information, documents and other related obligations against judicial authorities.
- Your location and store visit information,
- Your identity information (name, surname)
- Your address,
- Your contact information (phone number, e-mail address)
- Shopping Information (date, time, amount, shopping content, payment method (credit card, cash) and payment details),
- If you do your shopping with credit card, your credit card information,
- If you want it to be included in the invoice (TR identification number, tax number, personal company information)
- Your marketing-based information (date of birth, gender information, site usage, shopping habits, address, demographic member / user / customer information, shopping habits-preferences for all kinds of products and services, campaigns, surveys, etc. contents, payment methods (cash, credit card, etc.) and payment details (installment amount, etc.), old and new mobile / home / business phone / fax numbers, e-mail addresses, approach-actions to electronic commercial and other communications, cookies ( cookie, web browser beacons-information, IP, beacon, wired-wireless network connection information, etc.), advertisement identifier information, location data if location sharing permission is given via the Mobile Application)
For what purposes is your personal data used?
Sharing your information will enable us to provide you with products and services as required, to provide more responsive services and to improve our websites. Your data that you share with us or collect automatically from you is not limited to the ones listed below;
- To provide personalized services to our visitors, customers and members and to increase user satisfaction by making the user experience higher quality,
- To communicate with our visitors, our Customers and Members to the extent they allow us, to inform them about our services and campaigns,
- To monitor the technical functions of the Lulu5 Fine Jewelery website and mobile applications and to ensure that they work properly,
- To use for advertising sales purposes so that our visitors, customers and members can continue to benefit from the Lulu5 Fine Jewelery website and mobile applications free of charge,
- To send you our publications,
- To send bulletins or notifications by e-mail,
- Answering your questions and providing effective customer service,
- To inform you about our new services,
- Direct marketing by the Lulu5 Fine Jewelery website and mobile applications or its collaborators,
- Our Visitors, Our Customers and to use it in various statistical evaluations, database creation and market research without revealing the identity of our members,
- Identifying system-related problems and urgently resolving problems that may arise within the Lulu5 Fine Jewelery website or mobile applications,
- To improve and improve our services, to increase content and product variety by analyzing the experience of our visitors, customers and members,
- To communicate with you about our services in this context (instant message, e-mail, other online and offline messages / push notifications), to offer you options in line with your preferences and preferences, if deemed necessary, if you encounter technical infrastructure problems, you can to support, to share with you current developments and product recommendations regarding the products you watch;
- To take technical and legal measures regarding our products and services (for example, to prevent illegal content sharing)
- If you use our services on your mobile device or mobile application, you may be asked to share your geographic location information. Thus, in cases where we cooperate with our own digital platforms or third parties, personalize your location information on these platforms and provide you with content or content-related advertising and services according to your region or country in cases where you share geolocation information, respond quickly to your needs. and to produce solutions,
- It is used for advertising sales purposes so that our visitors, customers and members can continue to benefit from Lulu5 Fine Jewelery websites and mobile applications free of charge.
What is our legal reason for collecting your personal data?
As Lulu5 Fine Jewelery, your personal data; Using security cameras in the stores, using the devices in our stores, recording the information you verbally declared to the sales consultants in the stores by these persons in our systems, recording your purchases made through the Stores, Site, phone order line or Mobile Application or the information you share about your membership transactions, fixed-mobile The recording of the data obtained / obtained from the use of your qualified internet and communication devices and / or mobile applications in various environments and places to our systems, all kinds of shopping, collection, delivery, transaction, questionnaire filling, registration and behavioral transactions on the Store, Site, Telephone Order Line and Mobile Application By recording in our systems, recording the information you provide during communication with you on our systems, or giving personalized / commercial communication permission in writing in the Stores, automatic or non-automatic we are.
As Lulu5 Fine Jewelery, your personal data; Regarding membership and sales processes on the Site, Stores, Telephone Order Line and Mobile Application, the legal reasons for "the establishment and execution of the contract is necessary to process data", "fulfillment of the legal obligation" and "the necessity of data processing for the legitimate interests of the data controller; The legal reason for "fulfilling the legal obligation" regarding our custody obligations arising from the legislation; Regarding the recording with security cameras in stores, the legal grounds of "data processing is mandatory for the legitimate interests of the data controller" and "data processing and transfer is mandatory for the establishment, exercise or protection of rights"; personalized / commercial communication Regarding the issue, we collect your explicit consent based on legal reasons.
Does your personal data share?
Your collected personal data, limited to the realization of the above-mentioned purposes and the reasons arising from Law No.6698 and other legal legislation;
- Information technologies, marketing activities, or consultancy that requires expertise. Lulu5 Fine Jewelery with domestic and / or abroad business partners and service providers (call center, personal data collection service via devices, marketing consultancy, database, electronic message tool service providers for the purpose of receiving services, receiving product and service support in personal data collection processes. , consultancy, etc. firms) or abroad due to the fact that the servers of our domestic business partners are abroad,
- With our business partners from whom we receive courier and courier services in order to send you your shopping on our Site, Mobile Application and Order line and any other product requests,
- To these institutions, organizations and authorities whose information is requested from us in order to fulfill our legal rights such as providing information, documents and other related obligations to authorized and authorized public institutions and organizations and judicial authorities and to exercise our legal rights such as lawsuit and response rights,
- If you make your payment by credit card, you can send your credit card information to the relevant bank, electronic payment institution, etc. without being recorded by Lulu5 Fine Jewelery. we pass it on to third parties that provide the service.
Necessary technical and legal measures are taken to prevent violations of rights during data transfer to third parties. However, Lulu5 Fine Jewelery is not responsible for violations that occur in the risk area of the third party and due to the data protection policies of the third party receiving the personal data.
What are your rights arising from the Personal Data Protection Law?
As personal data owners, if you submit your requests regarding your rights to lulu5 Fine Jewelery using the methods set out below,
Lulu5 Fine Jewelery will finalize the request as soon as possible and within 30 days at the latest, depending on the nature of the request.
Data owners, within the scope of Law No. 6698, by applying to the data controller;
- Learning whether personal data is processed,
- If personal data has been processed, to request information regarding this,
- Learning the purpose of processing personal data and whether they are used appropriately for their purpose,
- To know the third parties in the country or abroad to whom personal data have been transferred,
- To request correction of personal data in case of incomplete or incorrect processing,
- Although the provisions of other laws regarding the deletion, destruction or anonymization of personal data are reserved, although it has been processed in accordance with the Law on the Protection of Personal Data and other relevant legislation, if the reasons for processing disappear, the personal data will be ex officio or the person concerned. it is deleted, destroyed or anonymized by the data controller upon request. To request the deletion or destruction of personal data within the framework of these conditions,
- Request notification of the transactions made pursuant to subparagraphs (e) and (f) to third parties to whom personal data have been transferred,
- To object to the occurrence of a result against the person himself, especially by analyzing the processed data with automatic systems,
- In case of damage due to unlawful processing of personal data, it has the right to demand the compensation of the damage.
The responsible of your applications is under the responsibility of the Data Officer, named below.
Address: Telekom Sokak Arcadium Life Çarşısı No.1 Göktürk Istanbul
Internet address: www.lulu5finejewellery.com
2) Cookies Policy
www.lulu5finejewellery.com website, lulu5finejewellery mobile application, The data provided by our customers to the order line or in our stores are processed by Lulu5 Fine Jewelery in accordance with the consent of our customers and the provisions of the legislation.
As Lulu5 Fine Jewelery; Various types of cookies are used in the Mobile Application and the Site in order to carry out statistical studies regarding the use of the Mobile Application and Site, to make targeted advertisements / promotions and to ensure that you have an effective customer experience.
Cookies; It is a file consisting mostly of letters and numbers that allows the device to be detected by storing it in the internet browser or hard disk of the device being used.
www.lulu5finejewellery.com ; It stores log files, blank gif files, and / or information collected through third-party sources to create a summary of your preferences.
We use two types of cookies across our sites: session cookies and persistent cookies. Session cookies are temporary cookies and are valid only until you close your browser. Persistent cookies remain on your hard drive until you delete them or expire (in this way, how long the cookies will remain on your device will depend on the "lifetime" of the cookies).
www.lulu5finejewellery.com cookies; It uses it to remember your preferences and to personalize your website / mobile application usage. This usage includes cookies that record your password and keep your website / mobile application session open continuously, thus saving you from the trouble of entering a password more than once each visit, and cookies that remember and recognize you on your next visit to the website / mobile application.
Lulu5 Fine Jewelery uses it to determine how you use the website / mobile application, including where you connect to the website, what content you view on the website / mobile application, and how you use the website / mobile application, such as the duration of your visit.
3) Express Consent and Commercial Communication Permit Statements
As explained in detail in the above clarification text, in cases where your explicit consent is required for the processing of your personal data and / or your commercial communication permission is required for commercial communication activities towards you, your said consent or express consent; You can give it in written-signed form in our stores, or you can give it on the Site and / or digitally if there is a Mobile Application
Namely; After the above illumination text is presented to you on the printed media in the Stores / Site / Mobile Application or on the terminal / cash register screens or on the tablet, mobile phone screens of the store staff or in the link sent to your mobile phone that you will declare, if you find it appropriate, the accuracy of your information verbally. or after confirming it on the screen or digitally, when you make the transactions that our store officer will inform you (on the screen and / or your mobile phone according to your procedure and your preference), the relevant explicit consent / commercial communication permission will be completed.
Declaration of explicit consent for personalized / commercial communication / business communication consent
I have also been informed / I know that I can stop the relevant commercial electronic communication by making the transaction (rejection) specified in the electronic messages you send, at any time and without any justification, and in cases where personal data are processed based on my express consent, I can always withdraw my explicit consent and stop the personal data processing processes based on explicit consent. .
Regarding personalized / commercial communication, the processing of my personal data as described in the above clarification text, the transfer of my personal data to third parties with whom there is a contractual relationship with Lulu5 Fine Jewelery, as specified in the clarification text, and SMS / text message via my current contact information in case I update my contact information given by Lulu5 Fine Jewelery in the future. I ALLOW AND CONSENT to send commercial electronic messages via push, bluetooth, beacon, all kinds of private-public networks and other electronic communication tools via push notification, automatic call, computer, phone, e-mail / mail, mobile app and web.